Shipping policy

Shipping Policy

VAG Haus (Pty) Ltd

We deliver smaller parcels across South Africa using Aramex Store-to-Door. For larger automotive parts, VAG Haus offers personal delivery in and around Pretoria by arrangement.

1. Delivery Areas

Smaller parcels suitable for Aramex Store-to-Door can be delivered throughout South Africa, subject to courier service availability at the delivery address.

Larger items are available for personal delivery in and around Pretoria by arrangement. Please contact us before ordering a larger item so we can confirm delivery availability for your address.

Orders are delivered to the address provided during checkout or confirmed with us for an arranged delivery.

2. Order Processing

Orders are normally processed and prepared for dispatch within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Where possible, orders placed before our daily dispatch cut-off may be processed sooner.

3. Delivery Time

Our standard delivery estimate is:

3–5 business days from dispatch

Delivery times are estimates and may vary depending on the destination and courier network.

Remote and regional areas may require additional transit time.

Once your order has been dispatched, you will receive tracking information where available so that you can follow the progress of your shipment.

4. Delivery Methods

Smaller parcels: We use Aramex Store-to-Door for suitable smaller parts and parcels.

Larger items: VAG Haus personally delivers larger items in and around Pretoria by arrangement. Delivery details will be confirmed directly with you before dispatch.

5. Delivery Delays

VAG Haus works with third-party courier companies and cannot guarantee a specific delivery date or time.

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Severe weather

  • Road closures or transport disruptions

  • Public holidays

  • Industrial action

  • Regional service interruptions

  • Incorrect or incomplete delivery information

  • Remote-area delivery requirements

  • Courier network delays or operational disruptions

Where a courier delay occurs, VAG Haus will assist the customer in obtaining an update from the relevant courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and valid contact details at checkout.

If an order cannot be delivered because incorrect or incomplete information was supplied by the customer, additional delivery charges may apply before the parcel can be re-delivered.

7. Damaged Parcels

Customers should inspect the external condition of the parcel upon delivery where reasonably possible.

If a parcel appears to have been damaged in transit, please contact VAG Haus as soon as possible and provide photographs of:

  • The outer packaging

  • The shipping label

  • The damaged packaging

  • The product and any visible damage

Please retain the original packaging until the matter has been resolved.

This does not limit any statutory consumer rights that may apply.

8. Lost or Missing Shipments

If tracking indicates that a shipment has been delivered but you have not received it, please contact VAG Haus as soon as possible.

We will assist in contacting the relevant courier and investigating the shipment.

9. Large or Heavy Items

Large, heavy or unusually shaped automotive parts are not covered by our standard small-parcel courier service.

Personal delivery is available in and around Pretoria by arrangement. Please email us at info@vaghaus.co.za before placing an order so we can confirm suitability, delivery arrangements and any applicable delivery charge.

10. Collection

Collection in Pretoria may be available by prior arrangement. Please contact us before visiting.

Collection availability, location and requirements will be confirmed before the order is collected.

11. Shipping Charges

Standard Delivery for suitable smaller parcels is R89, as displayed at checkout.

Delivery charges for larger items delivered personally in and around Pretoria will be confirmed with you before ordering. The standard R89 small-parcel rate does not represent a delivery quote for larger items.

12. Statutory Rights

Nothing in this Shipping Policy limits, excludes or overrides any rights available to consumers under applicable South African law.

For further information regarding returns and refunds, please refer to our Returns & Refunds Policy.

For delivery enquiries, please email info@vaghaus.co.za and include your order number, if available.

VAG Haus (Pty) Ltd
South Africa
Volkswagen Parts Specialists